Refund & Cancellation Policy

Last updated: August 16, 2026

MG Digital Direct is a brand of MALA Group, Inc., a Florida corporation (“MG Digital Direct,” “we,” “us,” or “our”), located at 622 Banyan Trail, Suite 614, Boca Raton, FL 33431. You can reach us at admin@mgdigitaldirect.com or (561) 423-4813.

The short version: no contracts — cancel anytime and you won't be billed again. Money already spent on real-world hard costs (domains, printing, postage, completed work) isn't refundable, and we'll always fix a billing mistake immediately.

Canceling your subscription

You may cancel at any time from your customer portal or by emailing admin@mgdigitaldirect.com or calling (561) 423-4813. Cancellation takes effect at the end of your current billing period — your services stay live until then, and you will not be charged again. We do not prorate or refund the remainder of a billing period already paid.

Setup fees

One-time setup fees are refundable in full if you cancel before we begin building your website or configuring your services, and non-refundable once build work has been delivered.

Hard-cost items

The following are non-refundable once purchased or once production has begun, because they involve third-party or physical costs we cannot recover: domain name registrations, printed materials (business cards, postcards), direct-mail campaigns that have entered production or been mailed, phone numbers already provisioned, and call minutes already used.

Billing errors and duplicates

If we ever bill you incorrectly — a duplicate charge, a charge after cancellation, a wrong amount — contact us and we will refund the error in full, promptly, no questions asked.

Prepaid periods (annual or quarterly)

If you prepay for a longer period, service continues through the end of the paid period after cancellation; printed and mailed materials not yet in production will not be produced. Prepaid time is not refunded except as described above for billing errors.

How refunds are issued

Approved refunds are returned to the original payment method within 5–10 business days, processed through Stripe.