Privacy Policy
MG Digital Direct is a brand of MALA Group, Inc., a Florida corporation (“MG Digital Direct,” “we,” “us,” or “our”), located at 622 Banyan Trail, Suite 614, Boca Raton, FL 33431. You can reach us at admin@mgdigitaldirect.com or (561) 423-4813.
This policy explains what information we collect, how we use it, and the choices you have. It applies to our websites, customer portal, phone lines, and the services we provide to our business customers.
Information we collect
- Account information — your name, business name, email address, phone number, and mailing address when you create an account or contact us.
- Business content you provide — the answers, documents, photos, logos, and other materials you upload so we can build and operate your website, assistant, and marketing.
- Communications — when you call our phone lines or use our chat assistants, we keep transcripts and summaries of those conversations so we can provide the service, take messages, and book appointments. Some of our phone lines are answered by AI assistants; we identify them as such.
- Payment information — payments are processed by Stripe, our payment processor. We do not store your full card number on our systems. Stripe's handling of your information is described in its own privacy policy.
- Usage information — standard technical data such as IP address, browser type, pages visited, and cookies needed to keep you signed in and to secure the service.
- Publicly available business records — for our business-to-business outreach we use information from public sources such as state business registrations and public directories.
How we use information
- To provide, operate, and improve the services you purchase (websites, phone answering, booking, email, marketing).
- To bill you and communicate with you about your account.
- To send appointment confirmations, receipts, and other transactional messages on your behalf to your own customers, at your direction.
- To comply with law and enforce our terms.
We do not sell your personal information.
Information handled for our customers
When your customers call your business number, chat on your website, or book an appointment, we process that information on your behalf as a service provider. It belongs to your business, is used only to provide your services, and is available to you in your portal.
Sharing
We share information only with service providers who help us run the platform — such as payment processing (Stripe), telephony (our carrier), hosting, email delivery, and AI processing — under agreements that limit their use of it, and when required by law or in connection with a business transfer.
Retention and security
We keep information for as long as your account is active or as needed to provide services, meet legal obligations, and resolve disputes. We use industry-standard safeguards including encryption in transit and access controls. No system is perfectly secure; please use a strong, unique password.
Your choices and rights
You may access, correct, or delete your account information by contacting us. Depending on your state of residence, you may have additional rights (such as access, deletion, and portability) — we honor verified requests as required by applicable law, including Florida and California privacy laws. Marketing emails include an unsubscribe link; opting out of transactional messages related to services you use may not be possible.
Children
Our services are for businesses and are not directed to children under 13. We do not knowingly collect information from children.
Changes
We may update this policy from time to time. We will post the new version here with an updated date, and material changes will be communicated to account holders.
Contact
Questions? Email admin@mgdigitaldirect.com or write to MALA Group, Inc. d/b/a MG Digital Direct, 622 Banyan Trail, Suite 614, Boca Raton, FL 33431.